Businesses Still Think Customer Journeys Work The Way They Did 10 Years Ago
Businesses Still Think Customer Journeys Work The Way They Did 10 Years Ago Businesses often talk about customer journeys as though they work the same way they did a decade ago. Awareness. Research. Comparison. Decision. Purchase. Simple. Neat. Easy to map. Easy to report on. The problem is that real customer behaviour rarely looks like[…]
